Dr. Sang Sur has already addressed many of the technical problems you face today to make their organizations successful.
Techellence IT Managed Services offer a range of services designed to support, manage, and enhance an organization's IT infrastructure and operations.
| DELIVERABLE | RESULT |
| No need for a separate IT team | We handle all traditional IT functions so you and your employees can focus on what matters |
| Foundational Technologies | Everyday business needs including 24x7 help desk support, Microsoft productivity suite and configuration for other business line applications |
| Continually Improved Security Tools | Timely security patch updates, centrally managed antivirus, disaster recovery, and security training |
| Prevent Employee Data Loss | Depending on the need, monitor more strictly to prevent non-business functions (whitelisting applications) and employee data theft |
| Co-manage with one or few liaisons or tech people | If you already have a person or a few people who can use technology well, we can supplement their needs. For example, a small IT team may not be able to help all your staff while continually monitoring the company's system as a whole. We can let your IT person do their work while we cover the things they cannot. We can also supplement the skillsets your team may lack. |
| Lead or Support Technology Projects* | Project sound to complex for you? Techellence team can manage any technology project you can think of. *A lighter version of CIO services is included with the IT Managed Services package. |
Schedule a conversation to see how easy it is to have your technology covered.
Compliance-as-a-Service (CaaS) enables you to achieve and maintain compliance with the growing range of increasingly complex and wide-ranging operational requirements mandated by government agencies, industry certification authorities, and others.
| DELIVERABLE | RESULT |
| Customized controls framework | Provides foundation for implementing 218 key controls required to support Top 20 regulatory mandates |
| Plain-language policy templates | Customizable documents designed to fulfill requirements in a way that’s easy for everyone to understand |
| Employee attestation | Tracks/reminds employees to accept relevant policies and provides evidence of required employee attestations |
| One-button reporting | Quickly generates required evidence/documentation of compliance for external auditors and internal reporting |
| Security training content | Provides required compliance-related cyber/physical security education for all employees and IT administrators |
| Update management | Prompts for required changes when new mandates are issued and provides version control/validation |
Schedule a conversation to see how to get compliant quickly, then maintain the compliance with ease.
Techellence CSO enables you to reap the benefits of having a Chief Security Officer while avoiding the costs and risks associated with executive search, recruitment, compensation, retention, and turnover. These are especially significant given the extreme global shortage of experienced, qualified cybersecurity professionals at this level.
| DELIVERABLE | RESULT |
| Executive oversight | Unified command-and-control of critical security, compliance, and related risk identification and capture functions |
| Transformational leadership | Elevates efforts from operational/tactical to instill a true organizational culture of security and compliance |
| Risk-driven prioritization | Helps ensure that resources are allocated to the most important/pressing compliance first |
| C-level strategy and roadmapping | Enables upper management and board to make strategic fact-based decisions about risk appetite, risk/reward, etc. |
| Management perspective/collaboration | Go-to resource for managers who need to factor expert insights about threat and risks into their decision-making |
Techellence CIO enables you to reap the benefits of having a Board-level Business-focused technologist who can handle your strategic, operational, and performace outcomes leveraging technology and technical staff while avoiding the costs and risks associated with executive search, recruitment, compensation, retention, and turnover. These are especially significant given the extreme global shortage of experienced, qualified business leaders with technology expertise at this level.
| DELIVERABLE | RESULT |
| Executive oversight and guidance | A comprehensive plan that aligns IT initiatives with business goals. Long-term vision and short-term actionable steps for technology development. |
| Technology Innovation | Introduction of new technologies to improve business processes and competitiveness. Identifying emerging technology trends and assessing their potential impact. |
| Digital Transformation | A strategy for integrating digital technologies into all areas of the business. Plans for improving digital capabilities and customer experiences. |
| Data Management and Analytics | Establishment of data governance policies. Deployment of data analytics tools and systems to support business intelligence. |
| Vendor and Partner Management | Selection and management of third-party vendors and service providers. Negotiation of contracts and service-level agreements (SLAs). |
An executive coach works with leaders and executives to enhance their leadership skills, improve their performance, and achieve their professional (and personal) goals.
| DELIVERABLE | RESULT |
| Self-Awareness Assessments | Tools and techniques to help clients understand their strengths, weaknesses, and areas for development. Personality assessments, 360-degree feedback, and emotional intelligence evaluations. |
| Vision and Strategy Development | Guidance in creating a clear vision and strategic direction for their team, organization, or themselves. Facilitates strategic thinking and planning. |
| 360 Leadership Development | Leveraging feedback, focus on enhancing leadership abilities. Build techniques for effective delegation, conflict resolution, and team motivation. |
| Enhanced Team Dynamics | Strategies to improve team cohesion, collaboration, and performance. Workshops and retreats to build stronger, more effective teams. |
| Organizational Culture Improvement | Initiatives to create a positive, productive organizational culture. Leadership practices that foster inclusivity, innovation, and employee engagement. |
Schedule a conversation to see how you can live to your fullest, both personally and corporately.
I am your technical coordinator.
Have you worked with multiple vendors to realize that you are now managing multiple apps that do not work well together? I can assess your current way of doing things and move you in a better direction.
Execution of a better state requires coordination with multiple vendors, systems, and team members. I can manage the hassle of people, time, cost, and risk management to ensure everything concludes as you expect.
I successfully directed technical programs to a global scale (Upwards of $2.8B). I can relieve your stress and ensure you get the desired benefits.
Certifications: Project Management Professional (PMP, PMI), Agile Certified Practitioner (ACP, PMI). Directed international technical M&A and various Defense-related radar, countermeasure, and other programs.
Need an experienced Technology Coordinator?I will assess and advise on better ways to leverage technology for your unique business.
Can you run your operations with a reduced workforce and minimal rework? I can review your current business processes and recommend ways to reduce waste, boost productivity, and reduce variations.
In a $60B aeronautical engineering company, I reduced the manufacture of an aircraft refrigeration component from 30 days to 3. In a global $18.9B Fortune 100 software company, I diagnosed and merged multiple systems, as required, to minimize work for all teams. I also provided training and curriculum for those who would do the work.
Certifications: Six Sigma Black Belt (CSSBB), Converted CMMI level 1 organization to meet level 4. Ph.D. Business Administration and Management.
Be Effective, Be Profitable.I will reduce your manual work and need for manpower.
Do you find yourself stuck with workflows of "other vendor" apps that slow you down? They may not integrate well with your other systems, and you must do the mundane work multiple times. You may need to provide your customers with a better user interface, but you cannot because you rely on existing commercial software. You can build and have your own systems and provide for automation as your business grows.
I developed multiple custom software used worldwide and directed global software teams to meet corporate needs and progress toward corporate goals. I have taught and trained software developers in Agile and can improve your development team's output. I worked with executives of corporations to ensure the most impactful features were developed in priority.
Certifications: Agile Certified Practioner (ACP, PMI), Certified Scrum Master (CSP, ScrumAlliance). Prior Engineering Manager in various Defense companies, and Principal Technical Director for Global Software Company.
Change how things work.I will protect your valuable assets and get you compliant for public scrutiny.
Would your company be unable to work when someone hacks into your corporate system and prevents you from accessing your data? Such a compromise, unfortunately, happened to many major companies. After losing access to their data, they had to return to pen and paper until they got a handle on the loss and could begin to recover operations.
Cybersecurity and asset protection are necessary, especially as your business grows. Hackers tend to target small and medium businesses because, in their growth, many have not gotten to building sufficient protection. Since cybersecurity is critical today, the government and other external entities require growing companies to begin meeting compliance.
I successfully reinstated a nationwide company from such an attack and provided sufficient protection and backup strategies to ensure they could survive a similar attack. Additionally, they were fined $500k for lack of compliance, but I turned it around through negotiations and demonstration of concrete plans that they approved and eliminated the payment.
I taught various IT teams in the field of cybersecurity and have taught this topic at universities such as NJIT and UCF.
Certifications: Certified Information Systems Security Professional (CISSP, ISC2); Provide graduate level teaching on cybersecurity (taught in: NJIT, UCF, and various technology teams)
Protect everything you builtI will transform your technical team to maximally produce for you.
Let me turn your poorly performing IT team around!
As companies grow, their technical infrastructure must also grow. Yet, due to operational priorities, the technical team can become viewed as a secondary team that exists solely to fix problems. However, they can be regeared to be the fuel to accelerate your success. Your business will remain "small" without leveraging technology as your accelerator in today's fast-driven business environment. Any successful company is a technology company today.
I turned an underperforming IT organization of 50 across the US to meet the goals of their stakeholders and be thrilled to do the work. While people wanted to leave the team, people from other departments wanted to join after I transformed the IT division. I examined the current environment and established the IT Roadmap that aligned with the company's vision. I divided teams to meet their expertise and growth goals and taught them through weekly training in various fields, including program management, agility, CMMI, cybersecurity, and software development.
Certifications: Professional Certified Coach (PCC, ICF), Certified Executive Coach (Center for Executive Coaching); Prior CIO, Director, and Engineering Manager.
Protect everything you builtI will enable you to operate lean and support customers at a greater scale.
Can your company operate globally?
Many entrepreneurs dream of global presence, but businesses will only be able to grow with system-focused thinking. I can help you solve the complex problems of routers, firewalls, and the use of the cloud to streamline your business process to operate in multiple locations worldwide.
Establishing the proper infrastructure enabled a retail store to operate efficiently across the United States, including Hawaii. I provided data protection and inventory management, giving executives visibility to store item movements. They were able to make informed business decisions that were not possible before my intervention.
Go Far. Partner with Techellence.I will design (or redesign) your operations and systems to be maximally effective and so you can leverage customer data.
Design a scalable worldwide usable system that works! World-renown companies such as Google, Microsoft, and Apple had to redo much of their original design to meet their growing demands of millions of users per second (Google has 8.5B searches per day as of 2023!). As a technology business (that's most companies today!), you need an experience system designer to model your system to work for massive operations; a regular software engineer would not be able to do this! A scalable design will enable you to expand and meet your growing user-demands.
I developed multiple system designs for massive operations of various entities, including for startups and non-profit organizations.
Growing quickly? Techellence can help.